We recognise that our clients don't just look to us for high-quality content. They also need us to be on hand to support them in a variety of ways that ensure they are extracting the maximum value from their investment in our services. Our best-in-class customer success team, dedicated account managers, economists and industry experts and technology specialists across the world help our clients to make the most out of EMIS.
Client onboarding
Onboarding support
During the onboarding stage, our client 💞support representatives will walk you through how to efficiently operate and navigate the EMIS platform. With intelligence on company data, industry research and data, M&A information, country data and news, it is important for us to ensure that all of our users know how to find all of the information that they need.
Round-the-clock-support
Our client success team and subje♋ct matter experts are on hand to respond immediately users' enquiries 24/5 by email or live chat. We provide support in English and local languages in Portuguese, Spanish, Chinese, Japanese, Korean and Polish.
API support
Our client support representatives will be on hand to explore the functionalitꦐy and advantages that our API solution could present for you.
Client training
EMIS Academy
We develop bespo🌜ke training workshops based on the specific requirements of our clients. Users benefit from direct access to produไct experts as well as continuous online learning assets.
Training Resources
The EMIS platform hosts tutorial videos that 𝓀h🤪elp users to navigate and better understand the platform, tools and features.
On-goi🍃ng support with finding d൲ata and information.
Dedicated Account Manager
Our a▨ccount managers ensure users make tꦬhe most out of the EMIS platform through scheduled training sessions.
“As the Head of Customer Support at EMIS, I ♑am driven by our mission to empower businesses worldwide with valuable insights from emerging markets. With our 20 offices strategically🐎 located across the globe, we are committed to delivering exceptional support and fostering long-term partnerships. Our success lies in the success of our clients, and we remain dedicated to exceeding their expectations every step of the way.”